Shipping Information
How long will it take for me to receive my order?
Upon verification of your payment, we will take 1-2 working days to pack and arrange for dispatch of your order via our delivery service partners.
The time taken for your order to reach you will depend on the mode of delivery you have chosen. Do note that delivery times might be delayed during peak seasons (e.g. New Year, Christmas). Do expect deliveries to be delayed due to COVID-19 as all couriers are facing a lack of manpower and increased delivery volumes. Self collection is currently unavailable until further notice due to COVID-19. Please refer to the delivery times below:
- Standard courier: 2 to 3 working days after pick up.
What are the shipping rates?
All local orders are shipped via standard courier at a flat rate of $3.50. Standard courier service is complimentary for orders above $50.
| SHIPPING TYPE | FLAT RATE |
|---|---|
|
Standard Courier |
$3.50 SGD(COMPLIMENTARY FOR ORDERS ABOVE $50) |
|
Self-collection |
Free |
Do you ship internationally?
To all our international friends, we appreciate your support for Jack Bean Speciality! We offer international shipping to customers outside of Singapore. However, shipping rates will vary according to the destination and total weight of the package. During check out, you will be given options as to which delivery service you would like to opt for. Due to the current COVID-19 situation, international deliveries to many locations have been delayed or suspended. Please do not place any orders if you are not comfortable with any delays.
Can I self-collect my order?
SELF-COLLECTION IS CURRENTLY UNAVAILABLE DUE TO SAFE DISTANCING MEASURES. We will drop you an email when your order is ready for collection. Self-collection will be by appointment only, on weekdays from 9am to 6pm. We are closed on weekends and public holidays.